Delivery Policy
Processing Times
All orders are processed within 1-2 business days (excluding weekends and public holidays). You will receive a confirmation email once your order has been dispatched.
During peak periods or promotional events, processing may take up to 3 business days. We will notify you of any significant delays.
UK Delivery Options
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Delivery | 3-5 business days | £3.99 |
| Express Delivery | 1-2 business days | £6.99 |
| Free Standard Delivery | 3-5 business days | FREE |
| On orders over £35 | ||
International Delivery
We currently ship to select international destinations. Delivery times and costs vary by country. International orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.
Please contact us at info@sheerelegance.co.uk for international shipping rates and availability to your country.
Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email. You can track your order at any time using our track order page or the link in your dispatch email.
Delivery Issues
If your order has not arrived within the estimated timeframe, please:
- Check your tracking link in the dispatch email.
- Check with neighbours or your local delivery office.
- Contact us at info@sheerelegance.co.uk if the issue persists — we will investigate and resolve it promptly.
Damaged in Transit
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund as appropriate.